Refund policy

Return and Refund Policy

At CuteBunny, we want you to be happy with your purchase.

Returns

We accept return requests for products that are:
• Damaged during delivery
• Defective or not working properly
• Different from the product ordered

Please contact us within 48 hours of receiving your order with your order number and clear photos or a video showing the issue.

For damaged or defective products, we may request an unboxing video or additional photos to verify the issue.

Items must be unused and in their original condition, except where the product is defective or damaged on arrival.

Non-returnable items

We do not accept returns for:
• Change of mind
• Incorrect address provided by the customer
• Normal wear and tear
• Damage caused after delivery by improper use

Refunds and replacements

After we review your request, we will let you know whether the request is approved.

If approved, we may provide a replacement or refund, depending on the situation and product availability.

For approved refunds, the refund will be processed to the original payment method where applicable. For Cash on Delivery orders, we will contact you to arrange the refund.

Cancellation

Orders can be cancelled before they are processed for shipment. Once an order has been shipped, cancellation may no longer be possible.

Contact

For return or refund requests, please contact our customer support with your order number and details of the issue.